MTN poor service and unauthorised debt orders

Unauthorized Debits and Unresolved Issues

Dear MTN Customer Service Team,

I am writing to bring to your attention a serious and urgent matter. Despite my previous complaints and attempts to resolve the issues, MTN has continued to debit different amounts from my bank account without my authorization.

This is a clear breach of trust and a violation of my rights as a consumer. I demand that you take immediate action to:

1. Stop all unauthorized debits from my bank account. 2. Investigate this matter and provide a clear explanation for the unauthorized debits. 3. Refund all unauthorized amounts debited from my account. 4. Resolve the outstanding issues related to my contract, including the incorrect billing and failure to cancel my contract.

I have attached a copy of my bank statement showing the unauthorized debits. I request that you acknowledge receipt of this email and provide a timeline for resolving this matter.

If I do not receive a satisfactory response within the next 48 hours, I will be forced to take further action, including:

1. Filing a formal complaint with the relevant authorities, such as the National Consumer Commission. 2. Reporting the unauthorized debits to my bank and requesting their assistance in resolving the matter. 3. Seeking legal advice and taking legal action against MTN.

I hope that you will take this matter seriously and take immediate action to resolve it.

Sincerely, Dashania