BH
Basil H
1 reviews | Active since Jun 2018
26 Jun 2018, 14:35
MTN poor service and product knowledge
They seem to be in a complete shambles - they don't know what services they offer - you get passed onto 5 different departments for a single query - then you are told they don't think the service is offered any longer but offer no solution. The service in query is imail and is mentioned on their web pages and even provides a link to login. No one can help. One operator agreed it was a mess? No one seems interested in resolving or wanting to fix it or asked for specifics so they could bring it to anyone's attention. As long as they can get rid of the call they are happy.
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Basil H's updateReviewer Update
27 Jun 2018, 11:09This is precisely what I did and this reply is also the kind of response I would expect from MTN - no one wants to take responsibility and passes the buck onto someone else . When I phoned 135 they could not help and said I must dial 1761 - they could not help and put me through to someone else - who could not help and put me through to some on else and then they put me through to someone else who was not sure - so as per my complaint no help at all - I will certainly not be renewing my contract with MTN and will certainly tell my family and friends about this and other poor experiences. This is not the first time I have had a run around trying to get issued resolved by MTN - I went into three MTN stores after failing to get any sense from the 135 number and each store told me a different story - I do not have the time to waste with a company who's staff don't know what to tell customers and seem to be in a state.
This is not the end of the story - after getting no joy from all these people I sent an email to ********** - if the usual manner they come back and want your life history before they will answer the query including your PIN, which we were told when this had to be created that this is all they will require in future queries. The email reply address on their mail does not accept mail so my email bounces back -
AM5EUR03FT053.mail.protection.outlook.com rejected your message to the following email **********
Your message was rejected by the recipient's domain because the recipient's email address isn't listed in the domain's directory.
So you have to ask yourself : are you stupid trying to deal with a company like this?
BH
Basil H's update27 Jun 2018, 11:09
Reviewer Update
This is precisely what I did and this reply is also the kind of response I would expect from MTN - no one wants to take responsibility and passes the buck onto someone else . When I phoned 135 they could not help and said I must dial 1761 - they could not help and put me through to someone else - who could not help and put me through to some on else and then they put me through to someone else who was not sure - so as per my complaint no help at all - I will certainly not be renewing my contract with MTN and will certainly tell my family and friends about this and other poor experiences. This is not the first time I have had a run around trying to get issued resolved by MTN - I went into three MTN stores after failing to get any sense from the 135 number and each store told me a different story - I do not have the time to waste with a company who's staff don't know what to tell customers and seem to be in a state.
This is not the end of the story - after getting no joy from all these people I sent an email to ********** - if the usual manner they come back and want your life history before they will answer the query including your PIN, which we were told when this had to be created that this is all they will require in future queries. The email reply address on their mail does not accept mail so my email bounces back -
AM5EUR03FT053.mail.protection.outlook.com rejected your message to the following email **********
Your message was rejected by the recipient's domain because the recipient's email address isn't listed in the domain's directory.
So you have to ask yourself : are you stupid trying to deal with a company like this?