MTN, poor service and misleading information

Oh where do I start? I have had cellphone contracts with Vodacom, Telkom, FNB connect and MTN and of all four MTN is the worst! I mean like bad! Terrible!

I took out a contract for my baby sister where I ought to have paid 99ZAR pm and an additional SIM line where I was also supposed to pay 99ZAR . In theory I was supposed to pay 198ZAR pm. But in practice MTN debited well over 400 from my account. My first instinct was that maybe my baby sister took out more services on the lines but when I checked the statement this was not the case. I did not understand the vague stuff written on the statement. So i called them. The service champion like all other I called was very rude and short with me. I figured it would be best to walk in at an MTN shop. The guy assisting me there was not rude at all, but he had no idea why I was charged more than double. He kept on calling to no avail. He finally found someone who was more than useless who told him to log a complaint. Over a year later I have not gotten feedback from them. Well anyways I then started emailing them.... I sent lots of emails around the same issue and each time I only got as far as getting a response asking me to tell them my ID, password and account number. The one time the person responding just attached the same silly statement that I can access by logging onto my account. How rude and unhelpful. From the several emails I sent I got no joy. Eventually the second debit order came through and again it was way more than 198ZAR. I sent an email telling them they are leaving me no choice but to stop the payments. Again no response. Some time later I kept on getting calls from Shapiro Shaik and associates... who nagged me daily and I ended up paying something like 3500ZAR ("cos I was exhausted from being nagged I just had to pay them) for a 2400 ZAR contract that only worked two months.

Their service champions are rude short tempered, not sufficiently trained and quite frankly do not know anything. MTN sucks as a company and do not deserve to operate in South Africa. I was way disappointed!