MG
Malcolm G
1 reviews | Active since Jun 2016
24 Jun 2016, 09:36
MTN Poor service and coverage
<p>Have poor MTN coverage in Springs. Reported this problem in January 2016 already. Have been following up for the last 6 months and still NO SERVICE DELIVERY from MTN!!!!!!</p>
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MTN South Africa's replyOfficial
27 Jun 2016, 12:42Good Day Mr Mac Gregor,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without the reference number from Coverage department, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to follow up on the query logged with the Network Coverage Department.Please provide us with these details so we can assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply27 Jun 2016, 12:42
Official
Good Day Mr Mac Gregor,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without the reference number from Coverage department, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to follow up on the query logged with the Network Coverage Department.Please provide us with these details so we can assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,