MTN Poor Service and consumer violation
<p>MTN did not cancel my contract even though I've given instruction since Jan 2016. Every time I call their call center the call is dropped after I state my facts.<br />Nature of complaint: Billing problem - Overbilled/ Incorrectly charged/ Statements or invoices not received<br />Complaint description:They keep sending me sms's that my account is overdue and will suspend my service. and are now threatening with legal action??They have now again topped up my account again and I didn't give permission to renew my contract.<br />Proposed solution: I would like feedback on my query/complaint that was logged, resolved and I want a written apology for the incriminating messages and I want my contract cancelled immediately as requested in Jan, March & April. My last ref: ********** 99 dated 26 April 2016</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the cancellation division and to the billing division to look into the matter. Please be advised that the turnaround time for the matter to be resolved is 7/14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the cancellation division and to the billing division to look into the matter. Please be advised that the turnaround time for the matter to be resolved is 7/14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Good day can someone please give me an update on this query as MTN is still sending me sms's for invoices to be paid. This contract was to be cancelled in April already, then they made me pay in June promising to cancel and now I'm still receiving sms's. I would really like this matter resolved immediately.
Good day can someone please give me an update on this query as MTN is still sending me sms's for invoices to be paid. This contract was to be cancelled in April already, then they made me pay in June promising to cancel and now I'm still receiving sms's. I would really like this matter resolved immediately.