CN
Cuan N

1 reviews | Active since Jan 2019

05 Jan 2019, 10:06

MTN poor service after ********** ****

I am greately dissappointed that MTN has the power to order a ********** debit order from my account(without written proof) but puts me through so much of inconvenience just to get it sorted out.

About a year ago I noticed a debit order on my account for a MTN contract, for which i did not sign up to. Upon calling up MTN and informing them that i did indeed have no contract taken up with them, i was told that i needed to get a written affidavid to prove it wrong . When i asked for proof of the contract i was told that i needed to get the affidavid written... So i have to go through the inconvience of getting the form submitted, even to which thereafter i am handed over to debt collectors... i have tried asking them to get the collectors to stop, but with no success...

I have never done business with MTN before and will never consider to do! i hope people can see this business organisation for what they really are...

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Jan 2019, 07:35
Official
Good day Cuan

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards, 

Ayanda Mthimkhulu

Complaints Management Team