MTN POOR SERVICE

This is my email to Customer Services on the 17 July 2020 after many phone calls. The only feed back I got was that they received my email with ENQUIRY REFERENCE NUMBER ***

The Manager MTN Dear Sir / Madam RE: ACCOUNT TOO HIGH – ELISE VAN DER WESTHUIZEN – ACCOUNT BA*** – ID *** I don’t know what is going on with MTN. This account is completely billed wrong. I have the following contract’s: 1. My main cell number *** – amount is fixed R329 for 150 free minutes 2. Tablet number *** – amount R38.26 plus vat for 500MB 3. Tablet number *** – amount R55.39 plus vat for 500MB 4. Number *** – amount R199 (new contract for 20Gig Day data and 30 Gig Night Data) First of all they made a big mess with the new contract number *** at MTN Direct in Richards Bay. I went into the store to renew this contract to R199 for 20Gig Day Data and 30 Gig Night Data. Zander at MTN Direct made a mistake somehow. ENQUIRY REFERENCE NUMBER ***

After many complaints they corrected this I thought. But according to this account you have got your facts completely wrong. I am so sick and tired of MTN. The best of all now you are going to deduct R1273-73 from my account???? I had a full day job – but because of the lock down my hours were cut to half day only. I am only getting half a salary now. I am so stressed. I am battling to survive!!! And then MTN causes me so much worry. What do I do? I phone MTN Direct Richards Bay today asking to speak to the Manager Nomsa. She was supposed to phone me back, which she didn’t. Now I must spend my whole Saturday to stand in a long q again???? NO! This is not right. Enough is enough. WHAT IS WRONG WITH YOU!!!! Hopefully you can sort this out within 24 hours!!! Please fix my account!!! Elise van der Westhuizen ID *** 089 Cell No: ***