MTN poor service

Good day i app**** for MTN home wifi and was told that i am on Mtn old system and must be put on their new system.I went into one of their shops at Garden Route Mall George Southern Cape.I was helped by n lady Debonique.She gave me great service and is still phoning me everyday to give me feedback.She email a request to Mtn to put me on the new system.She explained to me that the ticket is still standing open for two weeks now and she keep on asking them for feedback but the department at Mtn who must put me on the new system just give it to a new person for this period.Can it really take nearly a month to do that,the service by some departments are very poor.This is placing their own staff at their shops in a bad light.A thumps up for Debonique at Garden Route Mall Mtn George as she is really trying her best but MTN is failing her.Now the big question MTN when can expect to be helped and to be put on the new system?