MTN POOR service

My Letter to MTN Good Day I have been an MTN customer for over 25 years, and so was my company. Doing my career, I owned a software computer and had a substantial MTN client profile and spend. After retiring, I obviously had to change my MTN customer contract from the highest that you offered at the time, to a small package. After some contract issues, I still stayed with MTN but was advised by an MTN sales person to move to “pay as you go”, an added advantage was that I could retain my cell number 083 *** 0181. I am now in a position where I need to move back to a contact, one would assume that MTN would welcome this.... but NO. I have been trying since January to become a monthly contract paying client. One would assume, with my past; your company would welcome this....... I have been to your client walk in centre in Morningside at least 6 times. It has turned into a nightmare. Some of the excuses experienced are listed below. You are not on our system Someone deleted your profile. Our IT department had problems merging client information Your number cannot be ***, it belongs to someone else Oh yes, it is your number but we cannot upgrade you Yet more visits after receiving a message of possible sim ***** by my bank. I was informed by your staff, this happens quite often. Over the past 3 weeks, I have been to the Morningside walk in centre 3 more times. Vincent, who I have known for many years, is extremely helpful, but now says its up to management to resolve the issue. Morningside again.... Yvonne has on two occasions, PROMISED that she will resolve the situation. I took bank statements, utility bills, ID copies, affidavits , reference numbers, completed more forms. Still nothing I went back a week later, Yvonne was not there, although she said she would be, so back to Vincent again. He said it was out of his hands..... I then asked to speak with a manager and was told that I could only email, and he kindly gave me your details. Please help me. Lee (Barker)

Am STILL Waiting for a solution