MTN poor service

I’ve been sick and haven’t been off work for over two months! I received a call from MTN about my nonpayment and I made arrangements to pay for my account. I’ve spoken to the accounts call centre and notified them that I will only be able to fully pay and arrange a payment plan for November.

She asked me to pay a portion of R200 to keep my account active which I did! Now they suspended my line after I mentioned and committed to paying from November.

I’ve been dealing with insurance payments to cover all the shortfalls from the past few months.

I tried making calls after my family couldn’t get ahold of me on my line because it was suspended. No formal communication was send through to me regarding timelines or payments etc because I’ve asked them to give me time to pay! I never said I will never pay them but I needed an arrangement to pay the rest of the money!

I don’t have access to calls on my primary line. They accounts call centre agents keep sending me to pillar to post on the way forward!

I’ve been without access for the past couple of hours and I that time I’ve been a loyal customer with MTN for years.

I’m so defeated because I made arrangements and not even a courtesy email to say this is the situation.

I can’t call and receive calls and I’m being told I need to pay the full amount. I didn’t dispute paying for this account.