MTN poor service

On 26 july 2015 my Wife went to MTN in Northgate shopping centre to hand in her phone as the internal screen of her Samsung Galaxy S5 ( about 5 months old on contract ) was cracked and therefor stopped working. The staff at MTN northgate were NOT helpful at all only explaining how they Can NOT assist us and that the phone must be taken to Samsung who will charge us for repairs. this is utter discusting service if I compare with Vodacom ( where my contract is ) who took my broken phone, at the call centre and sorted it out through insurance about 2 years ago ( Thanx Vodacom ). It was clear today that MTN does not care about their clients. Time for my wife to switch.