MTN Poor Service

I am disappointed by MTN and their poor if not nonexistent customer service

On the 31st of May, I made a call to MTN because a week before I received a call from their debt department claiming I owe them money. This was a shock to me because I paid MTN in full a year ago

So a lady by Makhumo assisted me and we logged a case. She confirmed that I will get communication within 72 hours, but I did not. I decided to call them this morning and unfortunately I was given the worst customer service that exists. The two operators I was speaking with confirmed that their system isn't working and I should call them within 24hours. So now as a customer, it's my responsibility to call them back even after the run around that I've been given

Below is the reference number I was given after I logged the case myself via email and the reference number I was given by the operator Makhumo ref number; *** and #***

MTN this is very disappointing. Do better, in fact, hire me to improve your customer service and product management, there's so much room for improvement here its astounding