MTN Poor Service

Over the past two months, I've tried unsuccessfully to seek help because MTN has increased their prices. On July 7, I sent an email, but I haven't heard back; instead, they debited my account once more (see email below).

Good morning

To be clear, MTN charged my account once more (see highlighted), and I haven't heard from them since I filed this complaint. Please update me on the status of this urgent request.

Regards

From: ComplaintsManagementTeam <***> Sent: Sunday, 09 July 2023 14:12 To: *** Subject: Fwd: Ref No. ***

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Good day team, Please assist with the below. From: *** Sent: Friday, July 7, 2023 8:43 AM To: *** Cc: ***,***,*** Subject: Ref No. *** ________________________________________ Good morning In reference to the aforementioned Ref No. ***, I hereby state that I have encountered difficulties in trying to resolve this matter. I signed up for an MTN Made for Business Data Plus Pro 100GB for R260pm 24 months data contract. This contract came to an end in November 2022, where my final bill was R260. Between December 2022 and April 2023, my bill doubled to R607.83, and between May 2023 and July 2023, it increased again to R642.61. My problem is that after expiration date, data has not been opened, and when we have reached 100GB, data has been suspended, which means we have not exceeded 100GB, which could lead to me being charged more. I've visited your businesses more than five times, wasting time, gas money, and parking money without receiving any help. I live in Scottburgh (KwaCele), and MTN at Scottburgh Mall is unable to help. I will have to travel all the way to Gateway, where they are likewise unable to fix this problem. On July 3, 2023, I returned to Gateway Mall, where a gentleman by the name of Teddy attempted to help but was unsuccessful and escalated the situation to Head Office. I visited Gateway Mall again today after not hearing back, but unfortunately their systems were down and they were unable to help. Please investigate this promptly and provide clarification; I think you've been overcharging me. The calculations I made below based on invoices and Debit Orders that have been processed and require to have reimbur*****t deposited into my account. Month Debit Order Amount Difference/Overcharged 25-Nov-22 R 260,00 25-Dec-22 R 607,83 R 347,83 25-Jan-23 R 607,83 R 347,83 25-Feb-23 R 607,83 R 347,83 25-Mar-23 R 607,83 R 347,83 25-Apr-23 R 607,83 R 347,83 25-May-23 R 642,61 R 382,61 25-Jun-23 R 642,61 R 382,61 25-Jul-23 R642.61 R382.61 TOTAL R 2886.98 NB:I received Invoice Number: I*** today, reflecting R642.61 and if this amount is debited on July 25, 2023, the overcharged amount will climb toR2 886.98. I appreciate your quick response because I need to upgrade my account. Yours Dejectedly MD Zondi