MTN - Poor service

Hi, I sent through the required documents requested below last Tuesday and my sim swop still has not been completed. Keep calling the contact centre but repeatedly get cut off. HOW LONG MORE DO I HAVE TO WAIT FOR THIS TO BE DONE ????<br> My MTN msisdn is ***, I can only be contacted on ***.<br> Prishalin Naidoo<br> <br> <br> <br> We need these details on the affidavit:<br> 1. Certified copy of ID<br> 2. Affidavit stating ownership of the sim card and that you dont know the answers to the questions that were asked.<br> 3. Buy a new sim card, rica it and not load airtime or use it.<br> 4. Supply us with the old number you need the sim swap to be done on and the new number or sim number of the new sim card.<br> 4. Fax the affidavit and the certified copy of your ID to ***.<br> <br> When one of our supervisors receive the affidavit they will process the sim swap. There is a turn around time of 72 hours after the affidavit has been faxed.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards<br> Lungi<br> REQ:***