MTN - POOR SERVICE

MTN, well done on providing the worst customer service and experience, you exceeded my expectations!

I've app**** for an upgrade online and within two days I've received an email to confirm that the upgrade was successful and that they will be soon in contact for the delivery of the device.

After more than a week's silence, I called the contact centre to find out how far along we are with the process. The agent confirmed three times that the device was ready to be collected at a store nearly 100km from where I lived. I went to the MTN store and was told that there is no device and that no online applications' devices are sent to MTN shops. I called the contact centre again and was given a DSV tracking number this time. So I called DSV to find out that no such tracking number is registered on their system.

I've called the contact centre three times, each time a different answer and no help at all!

I am 100% sure that I'm going to pay the monthly premium for the device, with no device received!

So thanks MTN, it was a pleasure doing business with you.....