1 reviews | Active since May 2014
MTN POOR SERVICE
I went to Balfour Park MTN to book in my phone which doesn't charge and will not switch on. I was advised to take it to the MTN repairs center in Allendale.<br> <br> When i got to the Allendale repair center i was advised they would be having a 3 day stock take and they could not pick up my phone details on their system and i should therefor take it directly to Samsung... i find it strange that they do not have my details on system considering that it is a contract phone and all.<br> <br> Sure enough i went to Samsung where i was told it was a faulty battery, they gave me a new battery and my phone worked for 2 days but my phone is still not charging!! therefore it died and has now been off for more that 2 weeks. I have tried my charger on other phones and it works so i assume the problem is with the phone itself. I tried to book it again on the 25th May at Balfour park, i got to the store at 17:24 on the dot but the store was closed and i am now very frustrated because firstly the store is supposed to close at 17:30 NOT anytime before that,<br> <br> I am paying for a phone i have no usage of. I am disgusted by the service i have received from MTN . I need my phone fixed and still no resolution!
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
As soon as we have the handset we will try and assist the best way we can. You can also go to Samsung for assistance as long as your handset is still under warranty.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
As soon as we have the handset we will try and assist the best way we can. You can also go to Samsung for assistance as long as your handset is still under warranty.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
REQ:***
Best regards,