MTN POOR SERVICE

I recharge my Super Flex plan on the 16/02/26.. MTN deducted the amount from my account and i would have expected the recharge to reflect/show in shortly after. Today is the 17/02/26 and my super flex bundle has not reflected yet. I called customer care and was unable to be assisted at 7am today. I was told to call after 10am to be given an update and the agent who answered was unable to assist or give me information as to what the issue is with a simple recharge. this is poor customer service. i was unable to speak to a manager or supervisor and the second agent promised to send me a reference number via SMS and i am still to receive that.