1 reviews | Active since Jul 2012
MTN - Poor service
I have been prepaid client with MTN for at least 8 years now. Just over two months ago I called into the MTN Customer Care to have a sim swop done on my number ***. I still have my original purchased some approx. 8 years ago (maybe more) but being that old its never was able to allow for decent Internet connections and eventually I assume lead to the poor reception i would receive whilst on call. I called in at MTN & was told to go out, buy a new sim , have it ricard and then to call back which I had done. Called back and was asked numerous questions regarding my prepaid account. Services I possibly opted for years ago and as per the consultant my answers were incorrect. I was thereafter informed that a sim swap could not be done. I have since been without my primary contact number as the sim no longer allows for any incoming or outgoing calls. I want a resolution to this as I find it difficult to accept \THERE IS NOT OTHER WAY"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;278750;357;16;2;0;1;0;0;2;NULL;NULL;NULL;15/05/07 12:38;15/05/07 10:53;W O R S T Cell Company in SA;8,71E+12;VODACOM;4,48E+11;I am on business abroad. After I left we decided to cancel my vodacom contract which was still in my Company's Name. We then transferred the now Pre-Paid Contract into my personal name.<br> <br> I emailed Vodacom and requested that they activate Roaming for me so that I can use the phone for incoming calls and texts. I had to follow up agan after not receiving ANY feedback After waiting 5 DAYS. The next morning they informed me that I must \advise the user of the sim card to RICA the sim card at any Vodacom outlet\"".<br> <br> WHAT!?!?<br> <br> This SIM card has been in use for some time now! WHY must it all of a sudden be RICA'ed !?!? <br> <br> ALSO"
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note for our department to process the sim swap, they need to ask security questions to verify the ownership of the sim card. When the questions have been failed three times, there is an option to do an affidavit and fax it to us.
We need these details on the affidavit:
1. Certified copy of ID
2. Affidavit stating ownership of the sim card and that you dont know the answers to the questions that were asked.
3. Buy a new sim card, rica it and not load airtime or use it.
4. Supply us with the old number you need the sim swap to be done on and the new number or sim number of the new sim card.
4. Fax the affidavit and the certified copy of your ID to ***.
When one of our supervisors receive the affidavit they will process the sim swap. There is a turn around time of 72 hours after the affidavit has been faxed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note for our department to process the sim swap, they need to ask security questions to verify the ownership of the sim card. When the questions have been failed three times, there is an option to do an affidavit and fax it to us.
We need these details on the affidavit:
1. Certified copy of ID
2. Affidavit stating ownership of the sim card and that you dont know the answers to the questions that were asked.
3. Buy a new sim card, rica it and not load airtime or use it.
4. Supply us with the old number you need the sim swap to be done on and the new number or sim number of the new sim card.
4. Fax the affidavit and the certified copy of your ID to ***.
When one of our supervisors receive the affidavit they will process the sim swap. There is a turn around time of 72 hours after the affidavit has been faxed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,