MTN poor service

My phone, which is currently still insured, was damaged considerably and I submitted a claim form in the MTN store on the 3rd of December 2019. The phone was damaged so badly that I was sure I would receive a new device. To my surprise, I found out that the device was logged in for repair. It is now March 2020 and I still haven't received my phone back.

I've been a loyal MTN customer for more than a decade and I have never claimed before this and this is the service I get!!!!!!

I really appreciate it if someone from MTN can provide me with some satisfaction!