MTN: Poor Service

<p>Good Day</p> <p> </p> <p>I have had a MTN contract for the past 4 years, and it saddens me to say, but over the 4 years I have only received bad service. There was a case where i still paid extra amount per month for my previous handset fee, AFTER i have upgraded. Then it took 6 months to solve this problem, causing a lot of frustration.</p> <p> </p> <p>I have submitted a claim for my ****** phone about two weeks ago, just to find out that MTN never updated my device details on my MTN insurance(which i have been paying monhtly) on my new device, the contract which I took out in Aug 2015. My insurance's details was till for my contract I took out in 2013. Please note that I signed all documentation for my new device and its insurance. It is NOT my fault if MTN did not update it. Now my claim does not want to go through, I really thing this is unprofessional.</p> <p> </p> <p>I would really appreciate it if this can be sorted out ASAP. Thank you </p> <p> </p> <p> </p>