Mtn poor service
<p>I want to log a complain against Mtn mall@reds, i have been logging queries regarding my billing at the branch and the firtst query was resolved but this past few weeks i have not received any feedback regarding my query and i get absolutely no response from the guy who assisted me(raoul) i then went back to the branch monday 3 July and sincerely asked Reagan to inform raoul to get back to regarding the query, it is now Friday 07 July and no one has informed me regarding the query. I think this is due to incompetence and unwillingness to assist . I confronted Reagan why he did not come back to me and jist said i did give it to Raoul, he has no desire to ensure I receive at least some service at all i think Reagan is totally unprofessional and unwilling to assist. Could someone please escalate this and assist with my billing query as i have been struggling for months with this!!!</p>
Dear Dewald,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Dewald,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Dewald,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Dewald,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,