MTN Poor Service

Item: MTN South Africa
Rating: 1
Author: Clinton F

To whom it may concern,

I was topped up with 3 Gigs of data yesterday 17.03.2019 only to be advised on the 18.03.2019 that my Data Bundle has been depleted for some unknown reason. I then topped up with a further 1 Gig this morning and without even using my phone I'm now sitting at 102Megs

I called the MTN Help line who gave me a reference number & advised that I must call them back in 2 to 5 days to check on this update. I further get told that I must check the restriction settings on my phone which I have never had to do before.

This is totally unacceptable & shocking service to say the least.

I need an explanation as to how 3 Gigs of data can just disappear without me even using my Cell Phone to Browse or connect to Social Media

Regards

Clinton

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

19 Mar 2019, 12:14

Good day

Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate on my side to see what happened and revert back to you with feedback
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team

Best regards,

MTN South Africa's reply19 Mar 2019, 12:14

Official

Best regards,

Clinton F's updateReviewer Update

19 Mar 2019, 12:54

Hi Portia, Thanks for your very prompt feedback & for sorting out my query so efficiently. Have a great day further. Regards Clinton

Clinton F's update19 Mar 2019, 12:54

Reviewer Update

Hi Portia, Thanks for your very prompt feedback & for sorting out my query so efficiently. Have a great day further. Regards Clinton

MTN Poor Service

About

Community

Businesses

Follow Us