MTN poor service
<p>After having financial difficulties, without any notice MTN gave me over to their legal department. It's not that I didn't pay I just didn't pay the full amount. Then after long wait and emails send MTN send me an email on 9 march stating if I pay 75% of the account my services will be activated again. So that is what I did. Again no response from their legal ddepartment. Only get an automated response. Yesterday they activated my lines just to suspend it again today. I don't think this is very good service. I am not a happy customer. Email after email and I just get nowhere. I phone customer care and they say the manager is not going to take my call as this is a legal department problem and they work with customer care? Well am I not a customer??? This is very unprofessional and I have all email as evidence. You don't treat customers like that. So now I must again have no use of my phone because MTN legal department cannot keep to their end of the deal. Very poor service indeed!!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your services have been today the 16/03/2017 as per payment arrangement in place,it should take within 2 to 24hrs for the services to be enabled.
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your services have been today the 16/03/2017 as per payment arrangement in place,it should take within 2 to 24hrs for the services to be enabled.
warm regards
mike
REQ:***
Best regards,
