TC
Tracelee C
1 reviews | Active since Aug 2017
25 Feb 2019, 13:19
MTN Poor Service
Following up on the request sent on the 19th of February 2019, I have not received the itemised billing that I have been requesting for the past 2 weeks. Had I not paid my account, I was going to get a call the next morning. I am requesting for a simple statement 'my Itemised billing ' for the 1st of February 2019 - ********** . I think I should just cancel my debit order and stop all my contracts with MTN as I have received nothing but poor service. I received a call from Jessica John and an email to say I will receive my statement but till today nothing.
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Replies (2)
MTN South Africa's replyOfficial
25 Feb 2019, 13:44Good day Tracelee
Please accept my apologies for the lapse in service.
I will follow up with the billing department and advise soon. Warm regards, Jessica John Complaints Management Team
Please accept my apologies for the lapse in service.
I will follow up with the billing department and advise soon. Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply25 Feb 2019, 13:44
Official
Good day Tracelee
Please accept my apologies for the lapse in service.
I will follow up with the billing department and advise soon. Warm regards, Jessica John Complaints Management Team
Please accept my apologies for the lapse in service.
I will follow up with the billing department and advise soon. Warm regards, Jessica John Complaints Management Team
Best regards,
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Tracelee C's updateReviewer Update
27 Feb 2019, 08:03I am still waiting for my statement till today? ???
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Tracelee C's update27 Feb 2019, 08:03
Reviewer Update
I am still waiting for my statement till today? ???