MTN poor service

I ordered a iPhone off the MTN help yourself website on the 31st of January. They sent me a SMS stating that they are working on my order as quickly as possible. It is now the 20th of February and I have not had any further communication. When I send emails to their customer care (I'm not sure they do care) centre they say they have referred my query to the Online store. I don't want to know their internal issues I send an email someone should do the investigation on their side and within 24 hours come back to the customer with their findings