SP
Smah P
1 reviews | Active since Sept 2015
03 Feb 2019, 10:30
Mtn poor service
I have a contract with mtn l jst got a msg saying l have been suspended because of credit usage. Yet l still have about R700 worth of usage remaining. They say l have spent R2700 yet my limit is R1200. Mtn sort out this mess l am not paying R2700 for something l did not use
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MTN South Africa's replyOfficial
04 Feb 2019, 11:07Good day Smah,
Thank you for your post. We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that your query has been escalated to our billing department, we will revert to you with feedback.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post. We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that your query has been escalated to our billing department, we will revert to you with feedback.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply04 Feb 2019, 11:07
Official
Good day Smah,
Thank you for your post. We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that your query has been escalated to our billing department, we will revert to you with feedback.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post. We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that your query has been escalated to our billing department, we will revert to you with feedback.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,