MTN - poor service!
Come on MTN! Added a phone to my contract on Friday morning, I was advised it would be connected within 24 hours and that I would be advised of the number. Still not connected and getting limited assistance from MTN, Rosehill Mall, Port Alfred, the store is now closed. Spending New Year’s Eve without a phone.
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Replies (2)
MTN South Africa's replyOfficial
03 Jan 2019, 06:10Good day Nicholas,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your line has been activated. Your number is ***. Please feel free to contact us should you require further information.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your line has been activated. Your number is ***. Please feel free to contact us should you require further information.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply03 Jan 2019, 06:10
Official
Good day Nicholas,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your line has been activated. Your number is ***. Please feel free to contact us should you require further information.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your line has been activated. Your number is ***. Please feel free to contact us should you require further information.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
's updateReviewer Update
03 Jan 2019, 20:45It’s not sorted. Requested a sim swop . Wasadvised would be active in 24 hours. Still no joy despite THREE visits to the store.
's update03 Jan 2019, 20:45
Reviewer Update
It’s not sorted. Requested a sim swop . Wasadvised would be active in 24 hours. Still no joy despite THREE visits to the store.