1 reviews | Active since Aug 2018
MTN - Poor Service!!
Good Day
I have been a client of MTN for years now and I am fed up with their poor service! It has been longer than a month now that i have been phoning every day to request an Itemized Billing statement for the last 3 months as i need these documents urgently for work purposes.
Everyday when i phone i get a different reference number and when i phone the next day i get a whole different story than the previous day.
I phoned MTN since last week and now they cant do anything to help me as they are waiting for feedback from the relevant department. When i ask them to put me through or to give me the contact details for the department they cannot give me the details.
Please can you help me?
Thanks
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the account is changed to email function to received the statement and invoices via email.
Itemized billing service was never activated on line *** this service is only activated now and the itemized billing report will be received via PDF from next month via the system.
Due to the itemized billing service not activated for the month requested, it will take time to pull this information from the network.
This will be send to you in excel format tomorrow.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the account is changed to email function to received the statement and invoices via email.
Itemized billing service was never activated on line *** this service is only activated now and the itemized billing report will be received via PDF from next month via the system.
Due to the itemized billing service not activated for the month requested, it will take time to pull this information from the network.
This will be send to you in excel format tomorrow.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,