TP
Trisholen P
1 reviews | Active since Sept 2015
27 Jun 2018, 19:35
MTN POOR SERVICE
I have recently upgraded my contract to a sim card only the cost of the sim card was around R79. i have asked the agent if this will be my cost per a month and he agreed. Its been a few months and i have been debited over R200. I have reviewed my bill and notice i am paying a promo service fee of R120 i was not told about this cost what so ever. Please can someone contact me regarding this.
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MTN South Africa's replyOfficial
27 Jun 2018, 20:24Thank you for your post.
We sincere apologized for any inconvenience incurred.
The package agreed on was UV***, UYO Flexi 110 @ R79.
We have sent the request to the MTN Direct agent Gregory Muthen to correct the package and promo fee to be removed.
He will send the request to the billing department to correct the package and pass a credit for the difference in subscription and promo fee for May and June month.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply27 Jun 2018, 20:24
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The package agreed on was UV***, UYO Flexi 110 @ R79.
We have sent the request to the MTN Direct agent Gregory Muthen to correct the package and promo fee to be removed.
He will send the request to the billing department to correct the package and pass a credit for the difference in subscription and promo fee for May and June month.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,