CF
Clinton F
1 reviews | Active since Jun 2018
14 Jun 2018, 03:02
MTN POOR SERVICE
I took out a contract with MTN December 2017. They had a promotion running that said "take out a 10GB contract (5GB day and 5GB night) at the price of R199 p/m and receive 20GB (10GB day and 10GB night)".
The first month went by and I didn't receive the proper data, I contacted the branch where by I took out the contract and explained to them what had happened. The manager at the branch said she will lodge a query and get back to me. Two days went by and I have not heard back from them yet, so I phoned them again and the manager said it should be sorted when I receive my top up wich is on the 14th of every month.
The 14th came and the issue was still not sorted, this is after I have received a sms from MTN saying that my problem has been resolved. Phoned them again and manager said she will look into it, again never got back to me. Phoned them again and manager said she has not received feed from head office yet.
Now we fast forward 6 months ahead and the problem is still there. I have been R199 p/m for 7 months for something that I have not been receiving.
So if anyone here has advice on how I can get this issue sorted out, please let me know.
The branch where I had taken out the contract is in Cape Gate Mall.
I have all the sms's with ref numbers sent to me by MTN saying that my problem has been resolved but it never was. The 1st sms was sent 25 Feb 2018 and last one 16 pril 2018. After that I gave up because with 5 months of arguing with them to solve my problem I was fed up.
So I am posting this with the hope that my problem can be solved.
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Replies (3)CF
Clinton F's updateReviewer Update
14 Jun 2018, 03:13Here are most of my reference numbers.
25 Jan 2018: Spoke to CHad at MTN Cape Gate, ref no: 1- ********** 3037
27 Jan 2018: Spoke to CHad at MTN Cape Gate, ref no: 1- ********** 3037
14 Feb 2018: Spoke to Chad at MTN Cape Gate, ref no: 1- ********** 5274
15 Feb 2018: Spoke to Melissa at MTN Cape Gate, ref no: 1- ********** 5274
27 Feb 2018: Spoke to Melissa at MTN Cape Gate, ref no: 1- ********** 5274
01 Feb 2018: Spoke to Melissa at MTN Cape Gate, ref no: 1- ********** 5274
That is 6 of the query's the were logged with the reference number. there are still a few more, but you get the picture.
CF
Clinton F's update14 Jun 2018, 03:13
Reviewer Update
Here are most of my reference numbers.
25 Jan 2018: Spoke to CHad at MTN Cape Gate, ref no: 1- ********** 3037
27 Jan 2018: Spoke to CHad at MTN Cape Gate, ref no: 1- ********** 3037
14 Feb 2018: Spoke to Chad at MTN Cape Gate, ref no: 1- ********** 5274
15 Feb 2018: Spoke to Melissa at MTN Cape Gate, ref no: 1- ********** 5274
27 Feb 2018: Spoke to Melissa at MTN Cape Gate, ref no: 1- ********** 5274
01 Feb 2018: Spoke to Melissa at MTN Cape Gate, ref no: 1- ********** 5274
That is 6 of the query's the were logged with the reference number. there are still a few more, but you get the picture.
MTN South Africa's replyOfficial
18 Jun 2018, 10:39Thank you for your post .
We sincerely apologise for the inconvenience experienced . We understand the frustration it has caused.
This matter has been escalated to our system support for the promo bundles to be loaded 20GB (10GB day and 10GB night on your Data line ***.
I will feedback once loaded .
Thank you .
Warm regards,
Eunice
Complaints analyst.
Best regards,
MTN South Africa's reply18 Jun 2018, 10:39
Official
Thank you for your post .
We sincerely apologise for the inconvenience experienced . We understand the frustration it has caused.
This matter has been escalated to our system support for the promo bundles to be loaded 20GB (10GB day and 10GB night on your Data line ***.
I will feedback once loaded .
Thank you .
Warm regards,
Eunice
Complaints analyst.
Best regards,
CF
Clinton F's updateReviewer Update
14 Aug 2018, 03:34Hi. The issue has still not been resolved. Received an sms saying that it has been resolved but when I received my data last month and this month, the issue was not resolved. I am still only getting 5GB day time data. This ridiculous, it has been 8 months now that I have been phoning and complaining about this problem and I am still stuck with it.. But every month I must pay my account, but ot receiving what I am paying for.. The service is pathetic to say the least. If I could cancel my contract today I would. But to do that, I need to pay the remainder of the terms money..
June 18 I received a message from MTN saying that reference no.(1- ********** 7976) and reference no.(1- ********** 1347) has been escalated. Later I received another message saying that it has been resolved. But when it came to 14th July (date when I get my recurring date) I still only got 5GB day time data. So I am still stuck with the same problem.
What can I do to get out of my contract without paying or is there a way that they can rectify the situation and refund me for the 8 months that the issue has been pending or they can backlog me the data that they owe me wich I have paid for..
Please help.
CF
Clinton F's update14 Aug 2018, 03:34
Reviewer Update
Hi. The issue has still not been resolved. Received an sms saying that it has been resolved but when I received my data last month and this month, the issue was not resolved. I am still only getting 5GB day time data. This ridiculous, it has been 8 months now that I have been phoning and complaining about this problem and I am still stuck with it.. But every month I must pay my account, but ot receiving what I am paying for.. The service is pathetic to say the least. If I could cancel my contract today I would. But to do that, I need to pay the remainder of the terms money..
June 18 I received a message from MTN saying that reference no.(1- ********** 7976) and reference no.(1- ********** 1347) has been escalated. Later I received another message saying that it has been resolved. But when it came to 14th July (date when I get my recurring date) I still only got 5GB day time data. So I am still stuck with the same problem.
What can I do to get out of my contract without paying or is there a way that they can rectify the situation and refund me for the 8 months that the issue has been pending or they can backlog me the data that they owe me wich I have paid for..
Please help.