GB
Glenn B
1 reviews | Active since Jan 2016
11 Jun 2018, 15:37
MTN poor service
On the 9th March two accounts were **********ly opened under my name. I have submitted all paperwork asked for on numerous occasions. My account has now been suspended. Nothing has been resolved yet. The 135 contact number is an absolute waste of time. You cannot be put through to any higher management. Absolutely pathetic service.
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MTN South Africa's replyOfficial
11 Jun 2018, 18:23Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that the matter have been escalated to Retentions department to make contact with you and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply11 Jun 2018, 18:23
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that the matter have been escalated to Retentions department to make contact with you and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,