JM
Jaques M
1 reviews | Active since Mar 2014
09 Apr 2018, 13:57
MTN poor service
What do you need to do to cancel a MTN contract??? I have gone to my local MTN store, they claim they cannot help, I must phone 808 and request documents. 808 refers me to another number to obtain cancellation documents. I have requested three times for these documents, no emails yet. I have sent a mail to an MTN online website, and still no joy. Really poor service, It is extremely easy to sign up for a new contract, but once you need to cancel, nobody is willing to help, really a waste of time
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
09 Apr 2018, 14:22Good day Jaques,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have sent a request to our cancellation department for urgent assistance. You may also contact them by calling 808. When listening to the voice prompts, select option 4 in order not to wait on line.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply09 Apr 2018, 14:22
Official
Good day Jaques,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have sent a request to our cancellation department for urgent assistance. You may also contact them by calling 808. When listening to the voice prompts, select option 4 in order not to wait on line.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
09 Apr 2018, 14:23Good day Jaques,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have sent a request to our cancellation department for urgent assistance. You may also contact them by calling 808. When listening to the voice prompts, select option 4 in order not to wait on line.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply09 Apr 2018, 14:23
Official
Good day Jaques,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have sent a request to our cancellation department for urgent assistance. You may also contact them by calling 808. When listening to the voice prompts, select option 4 in order not to wait on line.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
JM
Jaques M's updateReviewer Update
12 Apr 2018, 15:23I dont know what to do with MTN anymore. I am still trying to cancel my contract. I have hellopetered them 72 hours ago regarding the pathetic service. Within an hour a service consultant contacted me and assured me that it would be resolved within 24 hours. It is now 72 hours later and nobody has even contacted me again. I cant think for one minute that MTN management would accept this poor level of service. I have been a customer for more than 8 years and this is how we get treated. To what extent should a paying customer go to get service, or just even some assistance? email the CEO?
JM
Jaques M's update12 Apr 2018, 15:23
Reviewer Update
I dont know what to do with MTN anymore. I am still trying to cancel my contract. I have hellopetered them 72 hours ago regarding the pathetic service. Within an hour a service consultant contacted me and assured me that it would be resolved within 24 hours. It is now 72 hours later and nobody has even contacted me again. I cant think for one minute that MTN management would accept this poor level of service. I have been a customer for more than 8 years and this is how we get treated. To what extent should a paying customer go to get service, or just even some assistance? email the CEO?
JM
Jaques M's updateReviewer Update
12 Apr 2018, 15:25calling 808 is a futile exercise, have asked 4 times for the docs to be sent, and I am still waiting. my registered email address will not work as from tomorrow, since I have resigned, so I need the paperwork ASAP
JM
Jaques M's update12 Apr 2018, 15:25
Reviewer Update
calling 808 is a futile exercise, have asked 4 times for the docs to be sent, and I am still waiting. my registered email address will not work as from tomorrow, since I have resigned, so I need the paperwork ASAP