DC
Denise C
1 reviews | Active since Mar 2018
09 Mar 2018, 18:24
MTN poor service
Sent query with regards to signal strength that's gone from being quite good to nothing since November 2017. Calls drop or cannot phone at all and Internet just won't connect. MTN just doesn't answer any queries or messages sent. Disgrace that they can take your money for three accounts but cannot give you the service you are paying for that was offered and promised there is coverage in your area.
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MTN South Africa's replyOfficial
10 Mar 2018, 18:48Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly contact our coverage department on *** toll-free from MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply10 Mar 2018, 18:48
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly contact our coverage department on *** toll-free from MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,