TM
Tumishi M
1 reviews | Active since Aug 2020
17 Aug 2020, 18:25
Mtn Poor service
I just did an upgrade to an iPhone 7 on 19 March 2020 and My device is now faulty and I am enable to book it in with mtn because I didn't have proof of purchase. I called the mtn customer service ,sales team and even went to the store to try get my proof purchase they couldn't help me. With this poor service my last hope was their Twitter team , wrote to the them on Friday 14 August 2020 and they said they will retrieve it for me today 17 August 2020(Monday) ,well guess what? they also couldn't assist me.what's even worse someone had the same problem back in 2015 with them
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Tumishi M's updateReviewer Update
17 Sept 2020, 11:41Today is the 17 September 2020 and still have no phone, finally got the proof of purchase and booked my phone in on the 1st September 2020 and guess what my phone is still at the store, I found out because I called them since it has passed 15 days and they still don't know why. That's MTN South Africa for you, I'm drained someone please help.
TM
Tumishi M's update17 Sept 2020, 11:41
Reviewer Update
Today is the 17 September 2020 and still have no phone, finally got the proof of purchase and booked my phone in on the 1st September 2020 and guess what my phone is still at the store, I found out because I called them since it has passed 15 days and they still don't know why. That's MTN South Africa for you, I'm drained someone please help.