MTN poor service

Extremely disappointed in MTN online upgrade, did a upgrade on the 4th October 2022, phoned customer care today 17th October 2022 whereby I was told my upgrade was canceled without informing me, only to get feedback from the consultant that the sales department will call me back to apply again for the same contract AGAIN. Putting me 13 days behind on my new IPhone 14 pro. This is unacceptable!