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bonny-lee lucas

1 reviews | Active since Jun 2016

21 Jun 2016, 17:25

mtn poor service

<p>Mtn service is pathetic. Something that should take them a few minutes to do is taking them a few days. When you enquire at the store then they can't tell you how long it will take to resolve the issue. I spent two days on the phone with them and there's not one person at mtn that's capable of assisting me instead they transfer me to 10 different departments who are all useless. All that needs to be done is change my SIM from prepaid to contract. I have never had a pleasant experience dealing with man.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Jun 2016, 14:24
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the number for life activation has been done and your number is now on contract.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********