1 reviews | Active since May 2016
Mtn poor service
<p>We had a contract with nashua mobile and had no problems. In January we renewed the same package with mtn so that we would not loose our contract values. In end of March more that R2000 disappeared from my account and the contract billing that should have been R599 is now R855. We went to mtn Kathu they referred us to 808 with no assistance. We phoned 808 to no avail. We went to Upington mtn for some clarity on the 4 of May and they promised to lock a call and would notify us the same day. Nothing happened. This morning I received a mail from Mtn Upington giving me a reference number of the log. I phoned 808 to get some clarity on the log to only find out the call was logged yesterday. </p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account has been upgraded and billed extra for the 1GB data bundle, BIS and H/W Fees. This service has been removed and the account will be credited for the charges.
We have sent the request to the technicians to check for us on the back end system what happened the to the R2000.00 airtime lost end of March we are waiting on feedback.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account has been upgraded and billed extra for the 1GB data bundle, BIS and H/W Fees. This service has been removed and the account will be credited for the charges.
We have sent the request to the technicians to check for us on the back end system what happened the to the R2000.00 airtime lost end of March we are waiting on feedback.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,