MK
Maureen K
1 reviews | Active since Apr 2015
01 Apr 2015, 13:44
MTN POOR SERVICE
Hi <br> <br> I am very disappointed in MTN service . i have been calling this number *** since 31-03-2015 and still today 01-04-2015 i hold for more than 20 minutes nothing happening. I have phoned 10 times . when i use my phone after choosing the option to speak to an agent the line goes off. This is really painful and un professional as we have emergency regarding our contracts but they keep on making me hold on. How long should a person wait before they get help as if the don't pay them? am cancelling my both contracts with them as they cannot manage their customers.
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MTN South Africa's replyOfficial
16 Apr 2015, 10:39Hello Pheladi L,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per the notes on your account I do see that you did manage to get through to our call centre and you did get assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per the notes on your account I do see that you did manage to get through to our call centre and you did get assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply16 Apr 2015, 10:39
Official
Hello Pheladi L,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per the notes on your account I do see that you did manage to get through to our call centre and you did get assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per the notes on your account I do see that you did manage to get through to our call centre and you did get assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***