MTN POOR SERVICE

I app**** for a additional contract with MTN. The whole application part went smoothly. Received my handset on the 12th August 2022 the morning. I supp**** the driver with my necessary Proof of residence as well as a copy of my ID as they requested for RICA purposes. Today 15 August 2022 I am being told that my simcard for my new contract has been made active but that MTN has not made the time to RICA my new sim and therefor I CANNOT USE IT. Yet I will be charged and billed. NOT being able to use my new number. Can you please tell me why your service champions cannot put an already existing customer through to the department that have the task of completing ones RICA of ones contract? MTN is not upholding their end of this contracts terms and conditions. I need someone to please assist in this matter urgently!