YP
Yusuf P
1 reviews | Active since Nov 2015
14 Mar 2016, 09:56
MTN POOR SERVICE
I paid my account 2 weeks ago but my line is still switched off. I have been phoning the past 2 weeks and no one has assisted me properly, the one person sends me to the next without solving the problem. I was treated with disrespect and the phone was put down in my face.<br> <br> Mtn please phone me urgently as this account is very important to me and my business. MTN PLEASE PHONE ME!!! So we can solve this matter.
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MTN South Africa's replyOfficial
14 Mar 2016, 21:35Hello YSF13,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply14 Mar 2016, 21:35
Official
Hello YSF13,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,