MTN poor service

Dear MTN

I came through on Wednesday to get 5 contracts for my staff to work from home. Up until today (Friday 20/03/2020) I still have 3 sim cards that are not working! I have spoken to your reps at the MTN store along Summit Rd, Rivonia on many of an occasion and I keep getting told that the sims are active but there is no data! Please explain to me how I used up approximately 1.8Gb’s data from the moment I switched on the Wi-Fi routers as this is what I keep getting told by your staff at the MTN store…

Then I have also been told that my numbers are prepaid numbers not contract numbers and then I’ve also been told that they won’t work on other Wi-Fi routers, it must be an MTN router. Please note that 2 out of the 5 are working!!

To say that I am unhappy is an understatement. I opened 5 new contracts with yourselves. I expect better service than this! not to mention that I wasn't even given a copy of my contract and I'm having to fight with MTN day and night to speak to someone who actually knows what they are doing. Your service is pathetic!!

Kriszti