Mtn poor service

I had initially called and my query was being handled by Francina Atkinson. She promised to get back to me and its over 2months now no feedback. I called today and got through polokwane branch, 2 supervisors, Tshepiso and Stenford were meant to call me in about 10minutes time(been waiting from 2:30pm) and now its over 2hours no one is calling me back. Mtn is just full of ********, all i wanted was proof that they sent me notification on price plan charges.<br> I have a balance of R23 airtime, when i try to make a call it says im out of airtime, what the ****? My son is sick and had to call dr to make appointment n i get the **** automated respond about my airtime. **** mtn im gonna move to vodacom or cellc. Over 15years with mtn n they just give poor service.<br> I reported mtn here on hellopeter and to date no one from mtn contacted me.