PT
Phindile T
1 reviews | Active since Apr 2016
14 Mar 2018, 10:09
MTN POOR SERVCES
I had a cellphone upgrade in January unfortunately I had to cancel the upgrade and inform the courier company not to deliver the device. I then contacted Mtn to cancel the upgrade contract which was in January. Sometime in February I received an sms from mtn informing me that R799 is due to MTN i then contacted MTN to ask what is the R799 for as I dont have the device they sent me from one person to another. Yesterday I was informed that the contract will canceled as soon as possible. Today I received an sms informing me that MTN has loaded my data,airtime and sms's. Mtn is always failing to do one simple ting they cant get one thing right. I regret ever buying a cellphone from Mtn, my next cellphone purchase I wont buy it from MTN I dont understand why they call themselves the Bozza network when their service is so poor.
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MTN South Africa's replyOfficial
14 Mar 2018, 10:36Good day Phindile,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to management for urgent assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply14 Mar 2018, 10:36
Official
Good day Phindile,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to management for urgent assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,