MB
Mohamed B
1 reviews | Active since Mar 2012
11 Mar 2016, 19:10
MTN POOR RESPONSE TO TECHNICAL QUERY
I have an Iphone 5 purchased from the MTN store at the GLEN Shopping Mall in December 2012. The phone has been giving me issues in terms of the battery life. I would charge the phone till 100% and within a few minutes the battery life is on 10% I also noticed that I had to have my phone on charge constantly and diligently kept using the charger so that I could use the phone. I went to the the Apple IStore in Sandton this weekend, I was told that a small percentage of Iphone5 experienced a shorter battery life or needs to be charged frequently therefore the phone needs to be replaced by the service provider. The fault of this phone was not on my side. I was not made aware of the fault of the phone. I have been told that the phone is out of warranty and I need to pay for it to be repaired whilst the phone had a factory fault. I liaised with a consultant at the Sandton and the Glen MTN store and both employees had the same response that I have to pay for the repair. Is the consumer being treated fairly here? MTN purchased a poor quality product from the manufacturer and I now need to bare the consequences. I will escalate the matter further should this matter not be resolved urgently.
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MTN South Africa's replyOfficial
22 Mar 2016, 10:29Hello Mojo 25,
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their standards and mandate. All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their standards and mandate. All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply22 Mar 2016, 10:29
Official
Hello Mojo 25,
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their standards and mandate. All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their standards and mandate. All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,