TI
Tershia I
1 reviews | Active since May 2019
12 Jun 2019, 12:28
MTN- poor response time and service delivery
I've recently app**** for a contract and was contacted by a consultant, and I was provisionally approved. I then sent documents which they required (ID, payslip, bank statements, and proof of address. )
Days have gone by and I have not yet been contacted again and or received any feedback. Companies are also fast to take your money but very slow to deliver what they promise. Very disappointed. Lack of transparency Empty promises.
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Replies (1)
MTN South Africa's replyOfficial
13 Jun 2019, 08:24Good Day Tershia
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to the sales team and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to the sales team and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
MTN South Africa's reply13 Jun 2019, 08:24
Official
Good Day Tershia
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to the sales team and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to the sales team and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team