MTN Poor response and no urgency

<p>I lodged a request on the 15th of November 2016 for data being sent to the wrong number by accident, to have it turned around and sent to the correct number. I phoned customer care and I was redirected to about 4 different people to try and sort it out after which I received the advice from the operator to send an email to MTN to sort this out. I did so immediately and sent a copy of the transaction from the bank along with my request.</p> <p>Only TODAY 5 January 2017 I received the first response from MTN stating that " We apologize for the delayed response. Kindly be advised that the data has been used plus we needed the bank statement to load the data for you. But we really sorry that the owner of the other number has used the data. Kind regards Vuyani Twala" </p> <p>If there was urgency for their clients and proper work ethic, this would have been sorted out a long time ago. I mean really...Who the hell won't use data if it just appeared on your phone???? I AM NOT HAPPY ABOUT THIS AT ALL!!!! Sure it was my mistake to begin with but why does it take 1 month and 20 days to respond???? THIS THE WORST SERVICE I HAVE RECEIVED FROM MTN SO FAR AND I HAVE BEEN A CLIENT OF MTN SINCE 1998!!! ***!!!!!!!</p> <p> </p> <p>I WANT MY DATA PLEASE!! THANK YOU!!</p>