1 reviews | Active since Jun 2017
<p>I have had it with MTN's extremely poor reception on the Kusile construction site between Bronkhorstspruit and Witbank! I have been complaining for months now to MTN, and wrote numerous e-mails, but the reception has not improved!</p> <p>On one occasion a MTN rep informed me that they will not upgrade the tower, although we are a couple of thousand MTN users on the construction site. Vodacom users have NO reception issues whatsoever!</p> <p>We pay a lot of money to receive a decent service from MTN, but they just choose to ignore us! I am a business owner and my business is suffering because my Clients always struggle to get hold of me! And I have constant data and voice problems while here on Kusile. Everywhere else I have no reception issues.</p> <p>My office is less than 100m away from the tower, and I have direct line of site to the tower. My phone show 4 bar reception with 3G, but I don't have any service, and the same goes for all of the other MTN subscribers I talk to here on site.</p> <p>Can someone from MTN's Senior Management please investigate and do something about it soonest, because we as MTN Clients can simply not contain our frustrations anymore! </p> <p> </p> <p>Regards</p> <p> </p> <p>Egmont Scholtz</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
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