Mtn Poor Quality Service

Mtn, it use to be a good service provider, not any more. I have been noticing a massive drop in the quality of service being provided. Network coverage is now poor, call centre personnel’s don’t know how to resolve queries.

In my most recent experience, I asked for sms roaming to be enabled on two cellphone numbers, it never ended up working while I was out of the country. When I returned and asked for it to be removed as I cannot make calls, it keeps saying call failed, mtn says 24 hrs to resolve, then they say 72 hrs to resolve. Imagine the quality of service that it takes them 72 hrs to get my lines enabled to make calls again? I spoke to them on Monday to resolve this, it’s now Thursday and I still cannot make calls yet I’m traveling and require my phone in case of an emergency. I’m paying for contracts that cannot be used?

In terms of network coverage during loading shedding , I understand batteries are being ****** and batteries cannot manage stage 4, but Vodacom invested billions in addressing this issue, they have been better network coverage during load shedding than mtn. It doesn’t take to much though to decide who I will be moving my business to next.

Keep this up and you’ll have other people thinking.