MTN Poor pathetic provider to say the least!!

What an absolute mess. My wife has been MTN client for years and on a package deal where my daughters are included. Every time she upgrades her package, its the same challenge over and over. Our recent experience however takes the cake. All our escalations have been directed to different people with conflicting stories. We even landed up at ***** division where our number was used to load new contracts for someone else. Even our bank account was loaded incorrectly, not number, the WHOLE bank acc and Bank!!!! How do you get that right?! We eventually got some feedback. Now, only one of the 3 phones arrived, and they billed us for all three and excessive amount to top it all. That's even after we asked if all was in order and now further deductions. We trying to cancel all the upgrades but suddenly all parties nowhere to be found. Quick to take your money (WRONG AMOUNT) but nowhere to assist when you really need them. I have been with a different service provider and its chalk and cheese. It took me 1 hr. to upgrade, have my device and all sorted. This MTN ordeal has been going on since October!!!!!!!! Now we wait again to see if anyone will respond to all our efforts to get clarity. Pathetic, poor, unprofessional and not worth the name of a proper service provider. If you consider MTN, DONT!!!!!!!