1 reviews | Active since Nov 2014
MTN Poor Internet after 8pm
Hi I am from KZN North Coast ( Stanger) . 3 weeks ago the network coverage dropped drastically so I contacted MTN and was told there is a problem with the tower and that they are busy with it. After the second week had passed with no improvements I contacted MTN again and this time I was told they will look into it and get back to me. Three weeks on and no change in the network and no contact from MTN. I personally believe MTN is deliberately slowing the capping the data speed as this only happens after 8pm. Is anyone else facing the same problem.
MTN ref # **********
Thanks
Good day Dyon,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that your complaint seems to be related to coverage in your area. We do have a coverage department. You may contact them by dialing ***. I have also sent a request through to them to attend to your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Dyon,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that your complaint seems to be related to coverage in your area. We do have a coverage department. You may contact them by dialing ***. I have also sent a request through to them to attend to your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,